Account Director, Pharma Agency

Minneapolis, MN
Full Time
US Marketing-MedWell
Senior Manager/Supervisor


Salary: Competitive + excellent benefits (bonus, pension, healthcare,)

Location: Flexible - US

Account Director

Contribute to agency growth and profitability by leading client relationships for the agency’s most complex accounts, to ensure their objectives are met through strategic and tactical solutions, professional service and positive, productive partnerships.

About Fishawack Health

Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,300+ healthcare experts combine their knowledge and expertise across our 4 core disciplines — Consulting; Medical; Value, Evidence and Access; and Marketing.

Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.

We live and breathe our five values in everything we do: We are authentic. We value difference. We play for the team. We own the challenge. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.

What you'll do:

  • Strategic account leadership for all assigned clients.
  • Develop and maintain client relationships, with a continuous focus on growing existing and exploring potential new business, built upon a strong relationship foundation.
  • Lead clients in planning and executing annual or short-term marketing projects/programs to ensure client retention and the pursuit of further growth opportunities.
  • Manage and coordinate account teams in collaboration with creative and project management leadership.
  • Monitor assigned book-of-business client meetings, status, briefing and internal kick off meetings, while providing oversight and counsel to direct reports and their assigned clients as needed.
  • Develop and maintain key vendor relationships e.g., media, social media, SEO, etc.
  • Manage and analyze client results for agency-managed metrics.
  • Assumes a steady focus on effective communication both with internal team members and externally with partners and clients.
  • Negotiate collaborative solutions as needed.
  • Lead agency response in client relationship trouble-shooting as necessary.

Manage direct reports, including their workload, training and development


About you:

  • Must possess a deep and thorough understanding of the pharma/healthcare advertising industry, including new product launches
  • Demonstrated effectiveness in managing multiple clients and account teams
  • Marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution and measurement
  • Demonstrated success at developing valued relationships with senior-level clients
  • Demonstrated success as strategic partner to clients
  • Digital and multi-channel experience
  • Must have proven success at identifying opportunities and securing organic client growth
  • Strong organization and interpersonal skills
  • Superior presentation skills
  • Strong financial acumen - demonstrated success in ensuring cost effectiveness and productivity


  • Strong leadership skills with previous direct-report management experience.
  • Strategic and creative mindset.
  • Budget management proficiency.
  • Keen understanding of healthcare industry and its effect on agency services and client marketing needs.
  • Knowledge and application of marketing disciplines.
  • Professional judgement and discretion.
  • Skilled in defining and resolving issues.
  • Strong work ethic and client service orientation.
  • Minimum of eight years’ agency account management experience required.  Bachelor’s degree in marketing, advertising, communications, journalism or a related field, or equivalent combination of education and experience. 

What we can offer:

Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behavior, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.

Reasonable adjustments

We'll consider any reasonable adjustments you'd like us to put in place in the interests of fairness and equal opportunities. 

Reasonable adjustments

Fishawack Health is an equal opportunities employer and place where everyone is welcome. We believe success lies in our differences and only by embracing these differences can we build a healthier world together. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

We encourage all applicants to read our company Privacy Policy before applying to a role.


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